Workforce Management in Multiservice Organizations
Siloed operations hinder service and facilities management companies in standardizing workforce management. Focusing on similarities is more effective.
Using Metrics to Measure Labor Productivity
Turn labor and sales data into meaningful business intelligence to make data-driven decisions that optimize workforce utilization, control labor costs, and drive continuous improvement.
The Evolution of the Millennial Retail Experience
The savvy use of workforce management technology to reach and connect with millennial consumers is leading the evolution of the retail experience.
Put Your People First
Planning for new technology is critical. Learn how leading retailers achieved their project goals with people-centric change management strategies.
Balance Customer Experience with Employee Engagement for Better Workforce Management
Balance retail customer experience with employee engagement for better workforce management. Find the right labor model for financial optimization.
How to Manage Unexpected Employee Absence and Increase the Bottom Line
Absenteeism is unpredictable – but Kronos automated solutions help you schedule smarter to discourage unplanned absences and keep productivity on track.
Aligning the Labor Model with the Customer Experience
Aligning the labor model with the customer experience allows retailers to deliver a unique, compelling customer experience and build customer loyalty.
Best Practices: Measuring Success of the Retail Labor Model
In-store observation, or sampling, is a method for collecting data on customer experience success metrics that’s ideal for measuring the success of the labor model. at meeting customer experience expectations and delivers results that help the labor and workforce management teams define focus areas for improvement.
How Traditional Methods for Gauging the Customer Experience Fall Short
Retailers use a variety of tools to measure labor model output. But no single technique provides a complete perspective of customer experience success.
Today's Challenges with Planning Retail Labor
Challenges in retail labor planning can result in overstaffing, understaffing, or inappropriate use of hours when outdated labor standards are used.