Resources & Insights

Scheduling the right employees in the right roles is critical to delivering exceptional customer service. Learn how Workforce Management Labor Model Assessment can help.

Today’s competitive retail environment demands top-level customer service. Learn how Workforce Management Scheduling Efficiency and Effectiveness Optimization can help.

Accurate forecasting of retail labor needs is critical to delivering exceptional customer service. Learn how Workforce Management Volume Forecast Optimization can help.

Are you successfully achieving your desired business outcomes? Kronos delivers specific retail and hospitality guidance to deliver the experience you expect. Find out how.

In-store observation, or sampling, is a method for collecting data on customer experience success metrics that’s ideal for measuring the success of the labor model. at meeting customer experience expectations and delivers results that help the labor and workforce management teams define focus areas for improvement.

Retail relies on quality employees for success. Retailers are using human capital management to track, monitor, and process their workforce with one unified system.

From checkout interactions to store cleanliness, get a clear picture of your customer experience with the Customer Experience Assessment for Retail.

Challenges in retail labor planning can result in overstaffing, understaffing, or inappropriate use of hours when outdated labor standards are used.

Kronos® Advisory Services for Retail help you navigate the ever-changing retail landscape with engagements designed to extend the value of your Kronos solution and drive better business outcomes.

An engaged workforce can have a substantial positive impact on a company’s sales, margins, and profitability. Learn how workforce management solutions can empower employees to be more loyal, productive, and motivated to deliver exceptional customer service.