UKG 2021 Appointment Study
The UKG 2021 Appointment Study provides valuable insight for banks and credit unions looking to continually improve the branch experience.
2019 UKG Teller Line Study
The 2019 UKG Teller Line Study highlights transaction volume and teller processing labor costs and shows how banks and credit unions are responding.
UKG 2020 Retail Branch Lobby Study
This UKG™ (Ultimate Kronos Group) Retail Branch Lobby Study is based on over 2 million Q3 2019 lobby sales and service interactions from financial institutions across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.
Optimizing the Branch in a Digital World
Successful financial institutions deploy digital technologies across all areas of the institution, reinventing the branch for account holders and employees.
Your HCM System is Leaking White Paper
Your payroll system could be leaking, losing data and dollars by the minute, and it’s very possible you don’t even know it.
Reimagining White-Collar Workforce Management
New white-collar workforce technologies are delivering professional, efficient workforce management solutions to salaried workers. With flexible solutions that can be used across devices, integration with common workforce productivity tools, and simple recording of employee time, companies will be better able to measure output, track projects, manage costs, and minimize compliance risk.
Robots vs. Reality: Innovative Technology for Today, Not Tomorrow
Robots aren’t mainstream in financial services yet. Learn about innovations that augment human interactions and improve workforce management today.
Top 10 Workforce Management Mistakes in Financial Services
In financial services, effective workforce management is key to sustained success. Learn how to avoid common mistakes that can affect performance.
Celent: Human Capital Considerations for the New Branch
Of the institutions surveyed, many consider human capital a matter of utmost importance: 97% of respondents regard having a comprehensive staffing strategy as part of their institution’s branch channel transformation program as “somewhat important.”