Workforce Analytics Feature Guide
The Workforce Analytics™ feature guide provides an easy-to-understand view of new features, enhancements, and functionality. You can use this handy guide to learn more about how Workforce Analytics delivers reliable data you can use to understand labor issues and make informed decisions.
Research Study: Cloud-Based Workforce Management Powers Midsized Organizations
When organizations deploy Workforce Ready, many see dramatic improvements across a range of key performance indicators (KPIs). Customers interviewed by SMB Group cited many KPI improvements such as 60%–80% reduction in payroll errors and time required to correct them, a 25%–85% reduction in time required to manage and control overtime, and a 3%–5% increase in company profitability.
The Transformation of the Retail Branch with Workforce Management
With adoption of online and mobile banking on the rise, retail banking customers are visiting branches less. There’s no question that technology is driving transformation at the branch. Retail banks are moving toward video tellers, specialist-on-demand services, universal agents, and other technologies as a way to supplement branch staff and improve service delivery while controlling costs. That’s why engaging employees to embrace evolving roles, technology, and service expectations as part of the branch of the future is critical to success moving forward. In this executive report, Kronos Financial Services Industry Director Malysa O’Connor will discuss the growing importance of employee engagement in optimizing sales and service delivery at retail bank branches and the challenges involved in effectively engaging today’s multigenerational workforce.