Branch Workforce Utilization Study
The Branch Workforce Utilization Study is based on data from 10,000 financial services employees from over 1,000 branches across the United States. See detailed industry insights about teller workforce utilization practices in the retail branch environment.
Celent: Human Capital Considerations for the New Branch
Of the institutions surveyed, many consider human capital a matter of utmost importance: 97% of respondents regard having a comprehensive staffing strategy as part of their institution’s branch channel transformation program as “somewhat important.”
Human Capital Strategies for Staffing the New Bank Branch
To be successful in today’s banking industry, banks need to consider new human capital strategies that incorporate workforce technology to support the new branch transformation — which could include moving to the universal banker model.
Kronos for Banking Solution Guide
Delivering a quality customer experience involves hiring and retaining best-fit employees. With Kronos, your financial institution can attract and retain talent, engage your workforce, and manage the entire employee lifecycle more effectively.
Personal, Personnel: Reinventing the Retail Branch in 2017
Despite the growing popularity of alternative banking channels, customers continue to value face-to-face transactions and interactions which means branches are still an important component in a retail bank’s overall channel strategy. Given physical banking’s high-cost infrastructure, however, the time has come to transform the branch model to align with changing customer demands and fiscal realities.
Kronos for Contact Centers
Learn how Kronos for Contact Centers can help you transform contact centers into profit centers with strategic workforce management.
Kronos Advisory Services for Financial Services Brochure
Kronos® Advisory Services for Financial Services help you navigate the ever-changing financial services landscape, extend the value of your Kronos solution, and achieve better business outcomes.
More than Just Compliance: The Changing Face of Wage and Hour Law
The past decade has been a quiet one in the world of wage and labor laws. With many regulatory changes in effect or soon to be in place, organizations must now prioritize wage and labor law compliance. This 2016 Brandon Hall Group report discusses the current state of wage and labor law compliance.
Transforming the Retail Bank Branch
Learn how innovative workforce management practices — and supporting technology — can help banks attract, hire, engage, manage, and staff the right employees to deliver a superior branch experience while controlling costs and improving performance.
Workforce Analytics Feature Guide
The Workforce Analytics™ feature guide provides an easy-to-understand view of new features, enhancements, and functionality. You can use this handy guide to learn more about how Workforce Analytics delivers reliable data you can use to understand labor issues and make informed decisions.