Human Capital Strategies for Staffing the New Bank Branch
To be successful in today’s banking industry, banks need to consider new human capital strategies that incorporate workforce technology to support the new branch transformation — which could include moving to the universal banker model.
Kronos for Banking Solution Guide
Delivering a quality customer experience involves hiring and retaining best-fit employees. With Kronos, your financial institution can attract and retain talent, engage your workforce, and manage the entire employee lifecycle more effectively.
Personal, Personnel: Reinventing the Retail Branch in 2017
Despite the growing popularity of alternative banking channels, customers continue to value face-to-face transactions and interactions which means branches are still an important component in a retail bank’s overall channel strategy. Given physical banking’s high-cost infrastructure, however, the time has come to transform the branch model to align with changing customer demands and fiscal realities.
Kronos for Contact Centers
Learn how Kronos for Contact Centers can help you transform contact centers into profit centers with strategic workforce management.
Kronos Advisory Services for Financial Services Brochure
Kronos® Advisory Services for Financial Services help you navigate the ever-changing financial services landscape, extend the value of your Kronos solution, and achieve better business outcomes.
More than Just Compliance: The Changing Face of Wage and Hour Law
The past decade has been a quiet one in the world of wage and labor laws. With many regulatory changes in effect or soon to be in place, organizations must now prioritize wage and labor law compliance. This 2016 Brandon Hall Group report discusses the current state of wage and labor law compliance.
Transforming the Retail Bank Branch
Learn how innovative workforce management practices — and supporting technology — can help banks attract, hire, engage, manage, and staff the right employees to deliver a superior branch experience while controlling costs and improving performance.
Workforce Analytics Feature Guide
The Workforce Analytics™ feature guide provides an easy-to-understand view of new features, enhancements, and functionality. You can use this handy guide to learn more about how Workforce Analytics delivers reliable data you can use to understand labor issues and make informed decisions.
Research Study: Cloud-Based Workforce Management Powers Midsized Organizations
When organizations deploy Workforce Ready, many see dramatic improvements across a range of key performance indicators (KPIs). Customers interviewed by SMB Group cited many KPI improvements such as 60%–80% reduction in payroll errors and time required to correct them, a 25%–85% reduction in time required to manage and control overtime, and a 3%–5% increase in company profitability.
The Transformation of the Retail Branch with Workforce Management
With adoption of online and mobile banking on the rise, retail banking customers are visiting branches less. There’s no question that technology is driving transformation at the branch. Retail banks are moving toward video tellers, specialist-on-demand services, universal agents, and other technologies as a way to supplement branch staff and improve service delivery while controlling costs. That’s why engaging employees to embrace evolving roles, technology, and service expectations as part of the branch of the future is critical to success moving forward. In this executive report, Kronos Financial Services Industry Director Malysa O’Connor will discuss the growing importance of employee engagement in optimizing sales and service delivery at retail bank branches and the challenges involved in effectively engaging today’s multigenerational workforce.