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UKG for Contact Centers

Learn how UKG for Contact Centers can help you transform your contact centers to deliver high-quality service, enhance engagement, and control labor costs.

Product Info

Banking Technology Solutions Improve Customer Experience and Profitability Infographic

How can financial institutions improve the account holder experience while boosting profits? UKG™ study reveals key insights for enhancing branch performance.

Infographic |
  • Workforce Management

  • Advisory Services for Financial Services

The New Dimensions of Work: Are You Prepared?

The total impact of the coronavirus (COVID-19) pandemic on financial services has yet to be seen. It is changing how we look at the business model and the future of work, specifically how financial services organizations can use technology to solve critical workforce challenges in ways they never had to before.

Webinar Replay |
  • Workforce Ready Suite

  • Workforce Management

Futuristic Branch Approaches: Time to Take a Serious Look

Robots and digital technologies are transforming the customer experience at the branch. Gain new insights on evolving from traditional bricks and mortar to the bank of the future.

Webinar Replay |
  • Kronos FMSI Performance Analytics

  • Workforce Management

Optimizing the Branch in a Digital World

Successful financial institutions deploy digital technologies across all areas of the institution, reinventing the branch for account holders and employees.

White Paper |
  • Kronos for Banking Scheduling Solutions

  • Customer Connection Solution

ROI of Kronos Appointment Concierge Module Infographic

Appointment booking solutions maximize staff productivity and deliver a more streamlined and convenient branch service experience to account holders.

Infographic |
  • UKG Appointments

  • Customer Connection Solution

Long-Term Capacity Planning Datasheet

Get a better understanding of how big data, cloud computing, omnichannel distribution, and mobile solutions are disrupting the logistics industry.

Product Info |
  • Workforce Dimensions Suite

  • Workforce Management

The Hottest Trends in 21st Century Branch Banking and Retail webinar replay

In this webinar, review best practices around universal staffing approaches, discuss ITM strategies, and explore the latest lobby-management trends.

Webinar Replay |
  • Kronos Customer Connection Solution – Sales & Service Module

  • Employee Scheduling

Infographic: Branch Appointment Setting Streamlines the Consumer Experience

Account holders and prospects are embracing branch appointment booking solutions to schedule meetings at convenient times and locations.

Infographic

Improving the Experience in the Customer Waiting Area

It’s time to rethink your waiting room management strategy and create a positive experience that achieves better service outcomes and benefits everyone.

Webinar Replay |
  • Kronos Customer Connection Solution – Sales & Service Module

  • Workforce Management