Maximizing the Branch for Today & Tomorrow
This webinar features experts from FMSI, a Kronos Company, and America’s First Credit Union. We’ll discuss the current and future state of the retail branch and evaluate various technologies and how they can help improve account holder engagement for stronger performance and earnings — today and as the branch continues to evolve.
Kronos for Credit Union Industry Brief
Credit unions can improve branch operations, optimize sales opportunities, and deliver an exceptional service experience to members with staff scheduling, lobby management, and appointment setting software.
Branch of the Future Not All That Different Than Branch of Today
This complimentary eBook reviews the current and future state of the branch in detail and evaluates several different branch technologies — predicting how they are and can impact the future of branch banking.
Branch Workforce Utilization Study
The Branch Workforce Utilization Study is based on data from 10,000 financial services employees from over 1,000 branches across the United States. See detailed industry insights about teller workforce utilization practices in the retail branch environment.
FMSI 2016 Retail Branch Lobby Study
The FMSI Retail Branch Lobby Study is based on 780,000 Q3 2015 interactions on the platform side of the branch--from financial institutions all across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.
Celent: Human Capital Considerations for the New Branch
Of the institutions surveyed, many consider human capital a matter of utmost importance: 97% of respondents regard having a comprehensive staffing strategy as part of their institution’s branch channel transformation program as “somewhat important.”
Human Capital Strategies for Staffing the New Bank Branch
To be successful in today’s banking industry, banks need to consider new human capital strategies that incorporate workforce technology to support the new branch transformation — which could include moving to the universal banker model.
The 7 Hazards Facing Growing Businesses
Growth is good – right? Your hard work is paying off. Customers recognize your brand and the great products and services you deliver, but at what cost is growth delivered?
Kronos for Banking Solution Guide
Delivering a quality customer experience involves hiring and retaining best-fit employees. With Kronos, your financial institution can attract and retain talent, engage your workforce, and manage the entire employee lifecycle more effectively.
Personal, Personnel: Reinventing the Retail Branch in 2017
Despite the growing popularity of alternative banking channels, customers continue to value face-to-face transactions and interactions which means branches are still an important component in a retail bank’s overall channel strategy. Given physical banking’s high-cost infrastructure, however, the time has come to transform the branch model to align with changing customer demands and fiscal realities.