FMSI 2016 Retail Branch Lobby Study
The FMSI Retail Branch Lobby Study is based on 780,000 Q3 2015 interactions on the platform side of the branch--from financial institutions all across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.
Celent: Human Capital Considerations for the New Branch
Of the institutions surveyed, many consider human capital a matter of utmost importance: 97% of respondents regard having a comprehensive staffing strategy as part of their institution’s branch channel transformation program as “somewhat important.”
Time and Attendance Solution Guide
Learn how automated time tracking improves daily operations, cuts payroll waste, and creates a culture of compliance.
Human Capital Strategies for Staffing the New Bank Branch
To be successful in today’s banking industry, banks need to consider new human capital strategies that incorporate workforce technology to support the new branch transformation — which could include moving to the universal banker model.
The 7 Hazards Facing Growing Businesses
Growth is good – right? Your hard work is paying off. Customers recognize your brand and the great products and services you deliver, but at what cost is growth delivered?
Kronos for Banking Solution Guide
Delivering a quality customer experience involves hiring and retaining best-fit employees. With Kronos, your financial institution can attract and retain talent, engage your workforce, and manage the entire employee lifecycle more effectively.
Personal, Personnel: Reinventing the Retail Branch in 2017
Despite the growing popularity of alternative banking channels, customers continue to value face-to-face transactions and interactions which means branches are still an important component in a retail bank’s overall channel strategy. Given physical banking’s high-cost infrastructure, however, the time has come to transform the branch model to align with changing customer demands and fiscal realities.
Kronos for Banking Industry Brief
Kronos for Banking delivers the complete automation and real-time visibility your organization needs to improve operational efficiencies and optimize workforce performance for reduced costs, increased sales, and higher customer satisfaction.
Kronos for Contact Centers
Learn how Kronos for Contact Centers can help you transform contact centers into profit centers with strategic workforce management.
Kronos Advisory Services for Financial Services Brochure
Kronos® Advisory Services for Financial Services help you navigate the ever-changing financial services landscape, extend the value of your Kronos solution, and achieve better business outcomes.