Your HCM System is Leaking White Paper
Your payroll system could be leaking, losing data and dollars by the minute, and it’s very possible you don’t even know it.
Reimagining White-Collar Workforce Management
New white-collar workforce technologies are delivering professional, efficient workforce management solutions to salaried workers.
FMSI 2018 Retail Branch Lobby Study
The FMSI Retail Branch Lobby Study is based on 715,000 Q3 2017 interactions on the platform side of the branch--from financial institutions all across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.
Robots vs. Reality: Innovative Technology for Today, Not Tomorrow
Robots aren’t mainstream in financial services yet. Learn about innovations that augment human interactions and improve workforce management today.
Top 10 Workforce Management Mistakes in Financial Services
In financial services, effective workforce management is key to sustained success. Learn how to avoid common mistakes that can affect performance.
Optimizing the Branch in a Digital World
Successful financial institutions deploy digital technologies across all areas of the institution, reinventing the branch for account holders and employees.
FMSI 2017 Appointment Study
A snapshot of actual appointments scheduled at bank and credit union branches and what it means for today’s financial institutions.
FMSI 2017 Teller Line Study
The FMSI 2017 Teller Line Study highlights transaction volume and teller processing labor costs and shows how banks and credit unions are responding.
Branch Workforce Utilization Study
The Branch Workforce Utilization Study is based on data from 10,000 financial services employees from over 1,000 branches across the United States. See detailed industry insights about teller workforce utilization practices in the retail branch environment.
Celent: Human Capital Considerations for the New Branch
Of the institutions surveyed, many consider human capital a matter of utmost importance: 97% of respondents regard having a comprehensive staffing strategy as part of their institution’s branch channel transformation program as “somewhat important.”