Improving the Experience in the Customer Waiting Area
It’s time to rethink your waiting room management strategy and create a positive experience that achieves better service outcomes and benefits everyone.
Kronos Scheduling Solutions Datasheet
Designed for banks and credit unions, Kronos Scheduling Solutions takes the guesswork out of scheduling branch staff so you can better achieve workforce optimization goals and meet account holder service demands.
Top 10 Workforce Management Mistakes in Financial Services
Are you making mistakes when it comes to managing your financial services workforce? Learn about common pitfalls and how to avoid them.
Optimizing the Bank Branch in a Digital World Infographic
This infographic explores how bank branches are improving the account-holder experience and engaging employees with innovative digital workforce solutions.
Optimizing the Branch in a Digital World
Optimizing the Branch in a Digital World discusses how digital technology can improve branch sales, productivity, service, and employee engagement.
Is it Time to Take a Closer Look at Branch Efficiency?
In the webinar, we explore the FMSI 2017 Teller Line Study to show how certain trends are influencing branch evolution in the financial industry.
Transforming the Retail Bank Branch
Learn how innovative workforce management practices — and supporting technology — can help banks attract, hire, engage, manage, and staff the right employees to deliver a superior branch experience while controlling costs and improving performance.
Research Study: Cloud-Based Workforce Management Powers Midsized Organizations
When organizations deploy Workforce Ready, many see dramatic improvements across a range of key performance indicators (KPIs). Customers interviewed by SMB Group cited many KPI improvements such as 60%–80% reduction in payroll errors and time required to correct them, a 25%–85% reduction in time required to manage and control overtime, and a 3%–5% increase in company profitability.