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The Secret to Customer Experience? Focus on Your Employees.
Smart organizations know that creating an employee experience that drives a positive customer experience is key to succeeding in a competitive marketplace.
7 Tips for Recruiting, Hiring, and Retaining Seasonal Staff
From holiday shopping to summer vacation to back to school, industries are challenged to source, recruit, hire, and manage a productive seasonal workforce.
5 Essential Technologies for Mastering Customer Experience
Companies that are making progress in the quest for service excellence realize that doing so depends on a combination of people, processes, and technology.