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Five Time and Labor Data Trends Fact Sheet

Time and labor data collection is a great place to look for leaks that could be leading to significant losses for your organization.

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  • Workforce Management

Teller Transaction Trends Are Influencing the Evolution of the Branch

The volume of teller transactions is experiencing historic decreases, while the cost of salaries and benefits keep increasing.

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Better Together: Integrating HCM and Workforce Management Infographic

Your people are your organization’s most valuable asset. To engage them, you must understand all the factors that go into individual and business performance.

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  • Workforce Management

2019 UKG Teller Line Study

The 2019 UKG Teller Line Study highlights transaction volume and teller processing labor costs and shows how banks and credit unions are responding.

White Paper

UKG 2019 Appointment Study

Get a snapshot of actual appointments scheduled at bank and credit union branches and what it means for today’s financial institutions.

White Paper |
  • Kronos Customer Connection Solution – Sales & Service Module

  • Customer Connection Solution

UKG 2020 Retail Branch Lobby Study

This UKG™ (Ultimate Kronos Group) Retail Branch Lobby Study is based on over 2 million Q3 2019 lobby sales and service interactions from financial institutions across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.

White Paper

UKG for Contact Centers

Learn how UKG for Contact Centers can help you transform your contact centers to deliver high-quality service, enhance engagement, and control labor costs.

Product Info

Banking Technology Solutions Improve Customer Experience and Profitability Infographic

How can financial institutions improve the account holder experience while boosting profits? UKG™ study reveals key insights for enhancing branch performance.

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  • Workforce Management

  • Advisory Services for Financial Services

The New Dimensions of Work: Are You Prepared?

The total impact of the coronavirus (COVID-19) pandemic on financial services has yet to be seen. It is changing how we look at the business model and the future of work, specifically how financial services organizations can use technology to solve critical workforce challenges in ways they never had to before.

Webinar Replay |
  • Workforce Ready Suite

  • Workforce Management

Futuristic Branch Approaches: Time to Take a Serious Look

Robots and digital technologies are transforming the customer experience at the branch. Gain new insights on evolving from traditional bricks and mortar to the bank of the future.

Webinar Replay |
  • Kronos FMSI Performance Analytics

  • Workforce Management