Balance Customer Experience with Employee Engagement for Better Workforce Management
Balance retail customer experience with employee engagement for better workforce management. Find the right labor model for financial optimization.
How to Develop an Effective Retail Labor Performance Management Program
Centralized retail labor performance management helps control costs and optimize service. Learn labor analytics best practices that drive results.
Using Workforce Management to Drive Employee Engagement
Workforce management has a big impact on the retail employee experience. Learn how workforce technology can help keep associates and managers engaged.
Managing a Global Workforce with Localization Fact Sheet
Global expansion increases operational complexity and risk, so you need to rethink how to develop a cohesive, high-performing workforce that spans cultures, countries, and borders.
Emerging Stronger: Practical Insights for Retail and Hospitality
As retail and hospitality businesses prepare to reopen as the pandemic continues, learn the steps they can take to keep employees and customers safe.
Employment Law Issues in the Time of COVID
COVID-19 has had a tremendous impact on state and federal employment law, creating many questions for employers. Learn how to handle key employment issues.
Strategies for Riding Out the Chaos: Forecasting
As the economy shifts in unexpected ways, retail and hospitality face special considerations when building forecasts for short and long-term decisions.
Strategies for Riding Out the Chaos: Scheduling
As retail and hospitality begin to resume activities, special scheduling considerations should be made to handle changes in volume, tasks, and safety.
Beyond Machine Learning Playbook
Big data has come to the grocery store — adding significant value. Learn how artificial intelligence is helping grocers run their operations more efficiently.
Banking on Data
Real-world case studies highlight how AI-powered workforce management solutions outperform legacy systems to save retail and hospitality companies big bucks.