Showing resources in...BUSINESS NEED Workforce Management INDUSTRY Contract Services TYPE White Paper Clear All Filters
The Secret to Customer Experience? Focus on Your Employees.
Smart organizations know that creating an employee experience that drives a positive customer experience is key to succeeding in a competitive marketplace.
7 Tips for Recruiting, Hiring, and Retaining Seasonal Staff
From holiday shopping to summer vacation to back to school, industries are challenged to source, recruit, hire, and manage a productive seasonal workforce.
5 Essential Technologies for Mastering Customer Experience
Companies that are making progress in the quest for service excellence realize that doing so depends on a combination of people, processes, and technology.