Emerge Stronger in a Post-COVID World
COVID-19 has caused retailers to rethink how to serve customers and manage staff. Learn practical tips and strategies for emerging stronger and being resilient.
Open for Business: Leveraging Technology to Manage New Retail Norms
The coronavirus pandemic has created massive challenges for retail. Learn how retailers have adapted and how technology has helped them navigate uncharted times.
Strategies for Riding Out the Chaos: Scheduling
As retail and hospitality begin to resume activities, special scheduling considerations should be made to handle changes in volume, tasks, and safety.
Strategies for Riding Out the Chaos: Forecasting
As the economy shifts in unexpected ways, retail and hospitality face special considerations when building forecasts for short and long-term decisions.
A Great Guest Experience Starts with a Great Employee Experience
Empower and engage your people with breakthrough employee services to perform at their full potential so they can better serve guests.
Using Metrics to Measure Labor Productivity
Turn labor and sales data into meaningful business intelligence to make data-driven decisions that optimize workforce utilization, control labor costs, and drive continuous improvement.
How to Develop an Effective Retail Labor Performance Management Program
Centralized retail labor performance management helps control costs and optimize service. Learn labor analytics best practices that drive results.
Using Workforce Management to Drive Employee Engagement
Workforce management has a big impact on the retail employee experience. Learn how workforce technology can help keep associates and managers engaged.
Workforce Management in Multiservice Organizations
Siloed operations hinder service and facilities management companies in standardizing workforce management. Focusing on similarities is more effective.
Global Perspectives for Retail and Hospitality
How to create and follow a standardized global template for retail and hospitality workforce management.