A Great Guest Experience Starts with a Great Employee Experience
Empower and engage your people with breakthrough employee services to perform at their full potential so they can better serve guests.
Using Metrics to Measure Labor Productivity
Turn labor and sales data into meaningful business intelligence to make data-driven decisions that optimize workforce utilization, control labor costs, and drive continuous improvement.
How to Develop an Effective Retail Labor Performance Management Program
Centralized retail labor performance management helps control costs and optimize service. Learn labor analytics best practices that drive results.
Using Workforce Management to Drive Employee Engagement
Workforce management has a big impact on the retail employee experience. Learn how workforce technology can help keep associates and managers engaged.
The Real Impact of Absenteeism on Retail Operations Survey Report
According to global retailers, an unplanned absence rate of seven percent wreaks havoc on store operations, including staff productivity and satisfaction.
7 Tips for Recruiting, Hiring, and Retaining Seasonal Staff
From holiday shopping to summer vacation to back to school, industries are challenged to source, recruit, hire, and manage a productive seasonal workforce.
Workforce Management in Multiservice Organizations
Siloed operations hinder service and facilities management companies in standardizing workforce management. Focusing on similarities is more effective.
Absence Management: The Last Easy Money for Retailers
Absence critically impacts retail performance but technology can be used to accurately forecast customer demand and engage staff to reduce absenteeism.
Moneyball for Retail: The New Competitive Advantage
Use the Moneyball curve to determine what effect your labor has on sales and margins.
The Evolution of the Millennial Retail Experience
The savvy use of workforce management technology to reach and connect with millennial consumers is leading the evolution of the retail experience.