Workforce Management Scheduling Efficiency and Effectiveness Optimization Datasheet
Today’s competitive retail environment demands top-level customer service. Learn how Workforce Management Scheduling Efficiency and Effectiveness Optimization can help.
Workforce Management Volume Forecast Optimization Datasheet
Accurate forecasting of retail labor needs is critical to delivering exceptional customer service. Learn how Workforce Management Volume Forecast Optimization can help.
Kronos Services for Retail and Hospitality: Partnering for Success Video
Are you successfully achieving your desired business outcomes? Kronos delivers specific retail and hospitality guidance to deliver the experience you expect. Find out how.
Aligning the Labor Model with the Customer Experience
Aligning the labor model with the customer experience allows retailers to deliver a unique, compelling customer experience and build customer loyalty.
Best Practices: Measuring Success of the Retail Labor Model
In-store observation, or sampling, is a method for collecting data on customer experience success metrics that’s ideal for measuring the success of the labor model. at meeting customer experience expectations and delivers results that help the labor and workforce management teams define focus areas for improvement.
How Traditional Methods for Gauging the Customer Experience Fall Short
Retailers use a variety of tools to measure labor model output. But no single technique provides a complete perspective of customer experience success.
Customer Experience Assessment for Retail Datasheet
From checkout interactions to store cleanliness, get a clear picture of your customer experience with the Customer Experience Assessment for Retail.
Workforce Analytics Assessment for Retail & Hospitality Datasheet
Gain fuller visibility and build a more effective customer experience strategy with the Workforce Analytics Assessment for Retail & Hospitality.
Today's Challenges with Planning Retail Labor
Challenges in retail labor planning can result in overstaffing, understaffing, or inappropriate use of hours when outdated labor standards are used.
Executive Operational Assessment Datasheet
The Executive Operational Assessment evaluates the state of your workforce management program. Kronos® strategic advisors apply best practices and make expert recommendations for aligning the program with your business strategy.