The Secret to Customer Experience? Focus on Your Employees.
Smart organizations know that creating an employee experience that drives a positive customer experience is key to succeeding in a competitive marketplace.
UKG for Field Services Industry Brief
Service quality can make or break your business. UKG for Field Services helps drive exceptional service and more profitable operations.
A Guide for Maximizing Field Employee Tracking and Reporting
Maximize the performance and efficiency of your field employees with a modern workforce solution that includes mobile timekeeping and robust reporting features.
7 Tips for Recruiting, Hiring, and Retaining Seasonal Staff
From holiday shopping to summer vacation to back to school, industries are challenged to source, recruit, hire, and manage a productive seasonal workforce.
5 Essential Technologies for Mastering Customer Experience
Companies that are making progress in the quest for service excellence realize that doing so depends on a combination of people, processes, and technology.
Kronos Services for Logistics, Service Sector, and Financial Services: Partnering for Success Video
Are you successfully achieving your desired business outcomes? Find out how Kronos delivers industry-specific guidance to deliver the experience you expect.
More than Just Compliance: The Changing Face of Wage and Hour Law
The past decade has been a quiet one in the world of wage and labor laws. With many regulatory changes in effect or soon to be in place, organizations must now prioritize wage and labor law compliance. This 2016 Brandon Hall Group report discusses the current state of wage and labor law compliance.
Workforce Analytics Feature Guide
The Workforce Analytics™ feature guide provides an easy-to-understand view of new features, enhancements, and functionality. You can use this handy guide to learn more about how Workforce Analytics delivers reliable data you can use to understand labor issues and make informed decisions.
Field Service Workforce Management: Empower Tech 3.0
Read about the evolving profile of field service technicians in a customer centric environment. Learn why it is recommended for Best-in-Class to have centralized database for their employees, as well as access to mobile tool information in the field.