Using Metrics to Measure Labor Productivity
Turn labor and sales data into meaningful business intelligence to make data-driven decisions that optimize workforce utilization, control labor costs, and drive continuous improvement.
How to Develop an Effective Retail Labor Performance Management Program
Centralized retail labor performance management helps control costs and optimize service. Learn labor analytics best practices that drive results.
Using Workforce Management to Drive Employee Engagement
Workforce management has a big impact on the retail employee experience. Learn how workforce technology can help keep associates and managers engaged.
Workforce Management in Multiservice Organizations
Siloed operations hinder service and facilities management companies in standardizing workforce management. Focusing on similarities is more effective.
The Evolution of the Millennial Retail Experience
The savvy use of workforce management technology to reach and connect with millennial consumers is leading the evolution of the retail experience.
Put Your People First
Planning for new technology is critical. Learn how leading retailers achieved their project goals with people-centric change management strategies.
Balance Customer Experience with Employee Engagement for Better Workforce Management
Balance retail customer experience with employee engagement for better workforce management. Find the right labor model for financial optimization.
How to Manage Unexpected Employee Absence and Increase the Bottom Line
Absenteeism is unpredictable – but Kronos automated solutions help you schedule smarter to discourage unplanned absences and keep productivity on track.
Aligning the Labor Model with the Customer Experience
Aligning the labor model with the customer experience allows retailers to deliver a unique, compelling customer experience and build customer loyalty.
Best Practices: Measuring Success of the Retail Labor Model
In-store observation, or sampling, is a method for collecting data on customer experience success metrics that’s ideal for measuring the success of the labor model. at meeting customer experience expectations and delivers results that help the labor and workforce management teams define focus areas for improvement.