Best Practices: Measuring Success of the Retail Labor Model
In-store observation, or sampling, is a method for collecting data on customer experience success metrics that’s ideal for measuring the success of the labor model. at meeting customer experience expectations and delivers results that help the labor and workforce management teams define focus areas for improvement.
How Traditional Methods for Gauging the Customer Experience Fall Short
Retailers use a variety of tools to measure labor model output. But no single technique provides a complete perspective of customer experience success.
Today's Challenges with Planning Retail Labor
Challenges in retail labor planning can result in overstaffing, understaffing, or inappropriate use of hours when outdated labor standards are used.