UKG 2020 Retail Branch Lobby Study
This UKG™ (Ultimate Kronos Group) Retail Branch Lobby Study is based on over 2 million Q3 2019 lobby sales and service interactions from financial institutions across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.
UKG for Contact Centers
Learn how UKG for Contact Centers can help you transform your contact centers to deliver high-quality service, enhance engagement, and control labor costs.
Banking Technology Solutions Improve Customer Experience and Profitability Infographic
How can financial institutions improve the account holder experience while boosting profits? UKG™ study reveals key insights for enhancing branch performance.
The New Dimensions of Work: Are You Prepared?
The total impact of the coronavirus (COVID-19) pandemic on financial services has yet to be seen. It is changing how we look at the business model and the future of work, specifically how financial services organizations can use technology to solve critical workforce challenges in ways they never had to before.
Futuristic Branch Approaches: Time to Take a Serious Look
Robots and digital technologies are transforming the customer experience at the branch. Gain new insights on evolving from traditional bricks and mortar to the bank of the future.
Five Time and Labor Data Trends Fact Sheet
Time and labor data collection is a great place to look for leaks that could be leading to significant losses for your organization.
Kronos for Banking Industry Brief
Kronos for Banking delivers the complete automation and real-time visibility your organization needs to improve operational efficiencies and optimize workforce performance for reduced costs, increased sales, and higher customer satisfaction.
2019 Kronos Teller Line Study
The 2019 Kronos Teller Line Study highlights transaction volume and teller processing labor costs and shows how banks and credit unions are responding.
A Day in the Life with Kronos for Banking
Kronos® for Banking provides HR tools that empower your teams to succeed and retail solutions for delivering a superior branch experience.
Kronos 2019 Appointment Study
Get a snapshot of actual appointments scheduled at bank and credit union branches and what it means for today’s financial institutions.