Siloed operations hinder service and facilities management companies in standardizing workforce management. Focusing on similarities is more effective.

Workforce Management in Multiservice Organizations

The workforce management complexities of siloed verticals within service and facilities management organizations are many: varying labor models and wage rates, escalating labor costs, temporary labor needs, and blind scheduling and demand planning. Yet, identifying the similarities among these verticals — sports services, stadiums, arenas, parks, attractions, lodging, gaming, higher education, hospitals, and more — can help multiservice organizations improve forecasting, scheduling, and timekeeping issues.

By utilizing a horizontal approach to workforce management across all verticals, multiservice organizations can:

  • Identify volume and labor drivers for each channel and use a tiered approach to develop appropriate and sustainable forecasts and schedules
  • Develop an organizationwide approach to workforce management, considering schedule rules, timekeeping and compliance issues, and collective bargaining agreements
  • Use enterprisewide automated reporting to give leaders visibility into performance by unit
  • Develop a workforce management strategy by channel to create guidelines for increased operational efficiency, including labor forecasting standards for scheduling
  • Improve guest experience and profitability with employee scheduling aligned with demand

Download this informative white paper to learn more about how a horizontal approach to workforce management helps service and facilities management organizations meet the challenges they face, enabling them to provide a better experience for guests while increasing their competitive advantage.