Workforce Management in Multiservice Organizations

By utilizing a horizontal approach to workforce management across all verticals, multiservice organizations can:

• Identify volume and labor drivers for each channel and use a tiered approach to develop appropriate and sustainable forecasts and schedules
• Develop an organizationwide approach to workforce management, considering schedule rules, timekeeping and compliance issues, and collective bargaining agreements
• Use enterprisewide automated reporting to give leaders visibility into performance by unit
• Develop a workforce management strategy by channel to create guidelines for increased operational efficiency, including labor forecasting standards for scheduling
• Improve guest experience and profitability with employee scheduling aligned with demand

Download this informative white paper to learn more about how a horizontal approach to workforce management helps service and facilities management organizations meet the challenges they face, enabling them to provide a better experience for guests while increasing their competitive advantage.