Scheduling the right employees in the right roles is critical to delivering exceptional customer service. Learn how Workforce Management Labor Model Assessment can help.
A Kronos Workforce Management Labor Model Assessment engagement is specially designed with retailers in mind. With an Advisory Services engagement, you can develop a greater understanding of the current and future state of your labor forecasting methodology approach.
Because market conditions and business objectives are constantly changing in the retail industry, it’s critical that your workforce management program aligns to meet those evolving needs. A Kronos Workforce Management Labor Model Assessment provides valuable insight into your current forecasting methodology and approach.
By more accurately interpreting your volume forecast and other non-volume labor demands, you can better predict your upcoming labor needs. You can then schedule accordingly, putting the right employees in the right place for each role — at just the right time. As a result, your employees are more engaged and ready to deliver exceptional customer service.
A Workforce Management Labor Model Assessment engagement begins with in-depth data gather and analysis of your current labor forecasting methodology. Once a comprehensive understanding of the current state is achieved, modeling of the potential future state begins.
After your engagement has been completed, your Kronos strategic advisors present the following deliverables:
- A current state assessment that evaluates how well your current workforce management program is supporting your business objectives
- Benchmark results that include an overview of how your workforce management program stacks up against industry best practices
- Gap analysis that identifies the gaps between the current, desired, and future states of your workforce management program
- Findings report that summarizes the engagement findings, including a high-level, long-term workforce management strategy to support your future business goals
Kronos strategic advisors will actively engage key members of your team to gather the critical information necessary to conduct a thorough assessment. Executive leaders and subject matter experts from all relevant departments in your organization will be invited to participate.
Download this informative piece to learn more reasons why a Workforce Management Labor Model Assessment engagement may be right for you.