Aberdeen Knowledge Brief identifies that best-in-class healthcare organizations achieve financial success through a combination of patient-centricity, effect workforce management and the judicious deployment of technology. In fact, best-in-class organizations have discovered that these results go hand in hand.

By combining a patient-centric mindset, an understanding of the impact that staff have on patient satisfaction, and a comprehensive approach to workforce management, these organizations have seen a steady increase in patient satisfaction scores, along with a steady decrease in workforce management-related costs.

Workforce Management in Healthcare: Taking Care of Talent and Patients