UKG Support Services at a Glance Datasheet

Utilize our support services to gain maximum value from your UKG solution.

UKG™ (Ultimate Kronos Group) support services focus on your long-term success with your UKG solution, whether you select Platinum Plus, Platinum, Gold Plus, or Gold support. Learn how we deliver smart value fast when you select the support level that’s right for you.

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Use this guide to quickly see which services are included in each level of support. When you choose Plus support, you have access to a dedicated senior-level specialist who provides proactive, preventive support and complete issue tracking and management.

Leveraging UKG support services helps you maximize the value of your UKG solution. Services provided at each level of support can include:

  • Phone support
  • Web-based expertise
  • Technical advisories
  • Brown bag sessions
  • HR and Payroll Answerforce™
  • Software assurance
  • Web-based information and equipment services

Details on hardware support (Depot Exchange and Depot Repair) are also listed.

Download this technical datasheet for a concise overview of the features of UKG Platinum Plus, Platinum, Gold Plus, and Gold support services.