UKG 2019 Appointment Study

Get a snapshot of actual appointments scheduled at bank and credit union branches and what it means for today's financial institutions.

As consumer expectations for technology-enabled service continue to rise based on experiences with retailers in other industries, financial institutions have some catching up to do. Banks and credit unions can keep pace with account holder expectations by investing in technologies such as appointment booking solutions that reinvent the branch experience for improved service and performance.

More about this white paper

This exclusive study, conducted by UKG (Ultimate Kronos Group), provides valuable insight that can help you:

This exclusive study, conducted by Kronos, provides valuable insight that can help you:

  • Enhance your branch appointment programs with benchmarking technology
  • Adapt the branch experience to align with consumers' retail technology expectations
  • Optimize front-line resources to maximize sales, productivity, and service at branch locations

Download this study to find out when and why account holders are scheduling appointments at branches and how to get the most from appointment setting technology to boost sales and service.