This executive report reveals what top bank industry performers are doing to differentiate themselves competitively within the environment of this “new normal.” They're embracing automated workforce management solutions to make sure the right people are in the right place at the right time.

Transitioning Your Branch Workforce to a Service Culture

After a decade of promises to put the customer first, banks today are starting to make good with material improvements to the customer experience. Innovative banks have added both physical and digital assets and are leveraging automated workforce management to ensure that the bank’s frontline resources are making customer engagement a priority.

In this executive report, IDC Global Retail Banking Research Director Jerry Silva reveals what top bank industry performers are doing to differentiate themselves competitively within the environment of this “new normal.” These organizations are embracing automated workforce management solutions to make sure the right people are in the right place at the right time to better serve branch customers. And they’re even using workforce management to address the challenges of compliance risk and turning it to their advantage in employee retention.

You’ll also learn about the biggest focus area of bank branches today and what types of investments banks are seeing from their mobile solutions — plus get some solid advice on how integrated workforce management can help your banking organization meet future workforce and customer experience challenges.