Transforming the Retail Bank Branch

How workforce management practices support the new branch model

Transforming the Retail Bank Branch

As more consumers embrace digital banking, branch traffic is on the decline. This means banks must rethink traditional approaches to hiring, staffing, managing, and engaging branch employees in order to effectively balance customer service with operational efficiency. Learn how innovative workforce management practices — and supporting technology — can help banks attract, hire, engage, manage, and staff the right employees to deliver a superior branch experience while controlling costs and improving performance.

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More about this white paper

As more consumers embrace digital banking, branch traffic is on the decline. This means banks must rethink traditional approaches to hiring, staffing, managing, and engaging branch employees in order to effectively balance customer service with operational efficiency. Learn how innovative workforce management practices — and supporting technology — can help banks attract, hire, engage, manage, and staff the right employees to deliver a superior branch experience while controlling costs and improving performance.