A superior employee experience can be achieved by tracking an employee’s interests, goals, and sources of value with the right data, processes, and technology.
According to an annual Gallup survey, the majority of today’s workforce is disengaged, which is defined as “not enthusiastic or passionate about their work.” The costs of disengagement include productivity dips, revenue erosion, customer dissatisfaction, retention issues, and employer brand reputation damage. These make recruiting top talent more difficult and leads to quality and execution issues across the organization.
Organizations will find it impossible to achieve optimal workforce performance or retain top talent without delivering a rich, relevant, and frictionless employee experience that emulates the best consumer experiences. Factor that influence employee experience include:
- The sense that the employee is valued, productive, and doing meaningful work
- A clear view of career trajectory and how the employer supports that trajectory
- A belief that the employee is being treated fairly regarding evaluations, rewards, and investment in the employee
- Having an uncluttered, comfortable, and manageable work experience when using systems, tools, and communications channels
Keeping in mind that improving productivity can have more impact on an enterprise than shaving 40 to 50 percent form a typical HR operating budget, it’s important that HR leaders evaluate HCM systems on their ability to help provide a superior employee experience.
Download this research report to learn how your organization can derive maximum value from its relationship with its employees, which can result in better employee productivity, better organizational agility, and the attraction and retention of top talent.