Smart organizations know that creating an employee experience that drives a positive customer experience is key to succeeding in a competitive marketplace.
In a world of social media, apps, and viral communication, delivering superior customer service has never been more crucial to your business. With technology, the complaints of unhappy customers aren’t limited to a single manager or supervisor. Instead, a bad customer experience can be communicated and spread worldwide in a single click. From Yelp, TripAdvisor, Facebook, and Twitter, disgruntled customers have more avenues than ever before to share their bad experiences with your organization.
When people are the face of your organization — whether they’re technicians, installers, repair personnel, or service workers in fields like janitorial and delivery operations — it’s paramount that you’re able to schedule the right person, at the right time, at the right place to deliver the best possible service. And these employees need to be focused on the customer experience.
Maximizing onboarding, time and attendance, forecasting and scheduling, and mobile and GPS technologies can help to position your organization for success. When you equip your employees with the human capital and workforce management tools they need to have a great employee experience, they’re positioned to deliver a great customer experience — delivering a key differentiator for organizations like yours, whose people are the face of your business.