Bank branches are in transition. With a growing need to reduce operating expenses and grow profits, banks are developing strategies to attract new customers and keep existing ones while providing the very best service possible.
Although research shows that branch traffic has decreased, branches are still considered a key channel for customer issue resolution or complex transactions. All of this new technology presents an opportunity for banks to gain a competitive edge by creating the “branch of the future.”
As banks begin to switch gears in this direction, different branch models have emerged, including:
To staff a high-performing workforce for these new branch models, banks need the right workforce technology. A human capital management (HCM) solution can improve the way banks hire, manage, and retain top talent, and in doing so, provide an ideal branch experience that increases customer satisfaction and bottom-line results.