It's time to rethink your waiting room management strategy and create a positive experience that achieves better service outcomes and benefits everyone.

You've been there — sitting in the waiting room at the doctor's office, the local bank, or the barbershop — and so understand that the customer waiting area can be a frustrating experience. But it doesn't have to be.

Improving the Experience in the Customer Waiting Area webinar replay

Replay this webinar to hear how two innovative service leaders — Jenny Torres, vice president of service center operations at Suncoast Credit Union, and Jacque Valdez, associate vice president of branch operations at GECU — used workforce and customer management software to rethink their waiting room management strategy. You'll hear best practices that will provide you with tips to maximize operational efficiencies and leverage your own workforce data so you can streamline service and offer a better experience. The webinar will help you:

  • Understand the latest technology trends in managing a better customer waiting area experience
  • Learn what kind of data should be collected to achieve better service outcomes
  • Get insight into specific methods for improving operational efficiencies to create a positive waiting area experience