It's time to rethink your waiting room management strategy and create a positive experience that achieves better service outcomes and benefits everyone.
You've been there — sitting in the waiting room at the doctor's office, the local bank, or the barbershop — and so understand that the customer waiting area can be a frustrating experience. But it doesn't have to be.
Replay this webinar to hear how two innovative service leaders — Jenny Torres, vice president of service center operations at Suncoast Credit Union, and Jacque Valdez, associate vice president of branch operations at GECU — used workforce and customer management software to rethink their waiting room management strategy. You'll hear best practices that will provide you with tips to maximize operational efficiencies and leverage your own workforce data so you can streamline service and offer a better experience. The webinar will help you: