In this white paper, Jerry Silva, Principal at PG Silva Consulting, examines how financial services organizations are looking to workforce management solutions to improve the customer experience, employee satisfaction, and revenue.

Improving Customer Experience at the Branch

Customer satisfaction is driven by the customer experience, and that, in turn, critically depends on how well the institution is meeting the customer’s expectations. This paper discusses how workforce management systems are becoming essential in providing the kind of branch environment where the customer experience is improved, along with employee satisfaction and opportunities to improve revenue.<br