Innovative banks are exploring new ways to help their branches perform better in both sales and service. This includes the use of automated workforce management to ensure that their front-line resources are contributing to customer engagement as a priority.

IDC Financial Insights Analyst Connection: Workforce Management in Banking

Innovative banks are exploring new ways to help their branches perform better in both sales and service. This includes the use of automated workforce management to ensure that their front-line resources are contributing to customer engagement as a priority. In this compelling Q&A with IDC Global Retail Banking Research Director Jerry Silva, you'll learn what top bank industry performers are doing to:

 

  • Transform their business model to re-engage customers
  • Overcome workforce compliance risk and actually turn it to their advantage
  • Automate workforce management to optimize employee and customer experience