In this webinar, review best practices around universal staffing approaches, discuss ITM strategies, and explore the latest lobby-management trends.
You may have heard that mobile and online banking have caused the end of the physical branch. Far from it! Account holders still value brick-and-mortar branch locations staffed with knowledgeable employees to help them with more complex and higher-value interactions, such as mortgages.
Replay Future Branches' Diving into the Hottest Trends in 21st Century Branch Banking and Retail to learn more about the latest industry trends related to the branch, technology that's changing the branch experience, and the benefits of the latest branch operating models.
Presented by Kevin Steele, Senior Retail Banking Consultant at Kronos, Matthew Hertel, Financial Services Industry Principal at Kronos, and Freddy Martin, Branch Operations Analyst at EECU, the webinar will discuss:
- Best practices around universal staffing approaches
- ITM strategies-what's working and what's not
- The latest lobby-management trends