Interprets the results of The Service Council’s 2013 Survey on Field Service Challenges.

Field Service Workforce Management: Winning with People

Workforce management in services is becomingincreasingly focused on how to implement new technology to help field employeesdeliver superior customer experiences. This white paper interprets the resultsof The Service Council’s 2013 Survey on Field Service Challenges, which reveala new focus on such workforce management strategies as performance managementand visibility and technology/automation infrastructure, as well as anincreasing emphasis on planning and forecasting.