Read about the evolving profile of field service technicians in a customer centric environment. Learn why it is recommended for Best-in-Class to have centralized database for their employees, as well as access to mobile tool information in the field.

Field Service Workforce Management: Empower Tech 3_0

This recent Aberdeen report will take a look at the changing profile of the field service technician in a new customer-centric environment. It will also explore the challenges, opportunities, and best practices in members of the service organization.