Banks today are facing high operating expenses and complex compliance rules. With personnel typically accounting for more than 50% of non-interest operating expenses, optimizing the workforce can have a direct impact on efficiency and cost savings.

Delivering a Better Customer Experience - and Bottom-Line Results - with Workforce Management

In a vendor neutral bylined article, Malysa O’Connor, director of the financial services practice group at Kronos can share insights into 4 key ways banks can optimize their workforces to contain costs and ultimately improve customer service.