In today’s complex workplace, employers are struggling to attract, retain, and engage talent with the skillsets required to meet their strategic objectives. At the same time, employees are looking for alternative work arrangements, flexible hours, more control over their time, and a consumer-like work experience. What do these new expectations mean for HR?

A Consumer Approach: How HR Can Transform the Employee Experience

Accenture’s Margaret-Ann Cole will provide insight from her HR Transformation Practice, including employee expectations and HR’s role in meeting them. And we’ll discuss what a consumer experience at work means, HR’s impact on it, and helpful tools and technologies for applying it.

  • Employee expectations and HR’s role in meeting them
  • What a consumer experience at work means
  • HR’s impact on consumer experience at work
  • Helpful tools and technologies