Beyond the Product: The Complete Experience Customer Insights Brief

The thinking behind Mankato Clinic’s motivation to adopt Kronos solutions.

Cody Bruender, financial analyst at Mankato Clinic, provides insights about the organization's customer experience with Kronos.

Mankato Clinic is a multispecialty clinic in Mankato, Minnesota that employs about 800 employees, 80 physicians, and 60 advanced-practice providers. Before deciding to transition to Kronos® Workforce Dimensions™, the clinic was using the Kronos Timekeeping system with Workforce Central®. Then they decided a unified system for both HR and payroll would be the best solution for their needs.

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Bruender reports that the implementation process went smoothly and explains the many benefits of the new solution the company chose-with the analytics and reporting tools in the solution being highlights for him. He also explains that customer service was thorough and always available to help deal with any issues that arose.

Bruender also provides this piece of advice for anyone looking for a new solution: Consider a unified system. He explains the importance of creating enough lead time to train your staff and getting them comfortable with the system ahead of go-live. The more people familiar with the system, the less frustrated your team will be, according to Bruender.

Download this Customer Insights Brief today learn mor about Mankato Clinic's experience of transitioning to a unified Kronos solution-and how making a similar change could benefit your organization.

"The implementation team was great in the sense that you knew where you stood at all times, and they would always guide you through the process. Kronos also knew when we needed to be live and when testing needed to be done. They lived up to their end of the bargain."
-Cody Bruender, Financial Analyst, Mankato Clinic