The logistics industry is struggling to balance profits with delivery pressures. Volatility across the supply chain is forcing logistics organizations to reduce costs and improve efficiencies in an attempt to maintain profitability and competitive advantage. Achieving these goals, however, requires that managers coordinate the critical elements of operational success: people, process, and technology.
Today’s supply chain is powered by people. And two-thirds of their effort is directed at driving revenue and delivering quality service. Your ability to attract, retain, and optimize a quality workforce is critical to meeting customer expectations.
The current talent shortage is making it difficult to build and maintain a high-performing workforce. In fact, recruiting and retaining qualified supply chain managers is the No. 1 challenge facing third-party logistics companies across the globe.
But the logistics talent crisis doesn’t end there. The driver shortage is dire and is expected to get worse due to industry growth and imminent retirements. These shortages create downstream implications for service and quality that extend all the way to the customer.
Now, making the most of your labor resources is more important than ever before. Optimizing your workforce — through strategic HR management, proven processes, and effective use of technology — can help you reduce costs, improve service, and boost profits. This white paper explores the top trends and issues facing today’s logistics industry and presents best practices for workforce optimization.