Banking Technology Solutions Improve Customer Experience and Profitability Infographic

Gain visibility into branch performance for a competitive edge.

Financial institutions strive to deliver a great account holder experience while controlling costs and increasing profits. The UKG™ 2020 Retail Branch Lobby Study reveals key metrics to guide you in driving appropriate behaviors and improving branch performance.

Digital transformation initiatives are helping financial institutions improve account holder satisfaction, cost efficiencies, and profitability — even as the industry adjusts to the new normal. But some institutions are doing much better than others when it comes to key retail branch lobby performance indicators. Our study — based on two million sales and service interactions at financial instituions across North America — provides eye-opening data and analysis to help executive management teams measure and track branch performance over time — and drive continuous improvement.

More about this infographic

You’ll gain valuable insight into:

  • Lobby wait times, potential causes, and how they impact account holders
  • Sales and service assist times and what’s slowing down interactions
  • Expert tips for improving account holder satisfaction and branch performance

Download this infographic and explore a data-driven approach to boosting branch performance.