In today’s digital world, letting account holders schedule branch appointments through their mobile devices or online isn’t a luxury — it’s a feature you need to remain competitive. Account holders want to interact with branches efficiently, avoiding long wait times and ensuring they speak to the right employee the first time.
Kronos FMSI Appointment Concierge™ eliminates the frustration and revenue loss associated with lobby abandons and long wait times. Account holders can easily schedule appointments with your institution using geolocation technology right from their smartphone, tablet, or computer before they ever set foot in your lobby.
Automatically match account holders’ needs with the most qualified, available employee based on their specific talents, abilities, and availability.
Kronos FMSI Appointment Concierge helps to reduce appointment “no-shows” with automated calendar invites and periodic email and text appointment reminders to account holders. Calendar invites are compatible with many popular applications, such as Outlook and Gmail. With one touch, account holders can easily add their appointment to their personal calendar.
Gain insight into branch appointments, including determining the purpose of a visit and whether or not the account holder or prospect showed up for the appointment. Kronos FMSI Appointment Concierge uses a data-driven approach that allows management teams to analyze key data and trends.
Kronos FMSI Appointment Concierge lets your account holders schedule convenient appointments, giving you the information you need to assign branch staffing resources appropriately.
Appointment scheduling makes it convenient for consumers to visit branch
Appointments help to eliminate lobby abandons and long wait times
Staff to demand and deliver optimal service levels
Have the right staff on hand, ready to serve account holders
Integrates seamlessly with Kronos FMSI Lobby Tracker™ to capture their entire branch visit