Scheduling branch staff is a complex, time-consuming task that directly impacts your service — and your earnings. Kronos Scheduling Solutions enables you to schedule staff based on forecasted traffic at each branch — while taking into account individual employee skills and availability — so you can better balance account holder service with operational efficiency.
Automate and streamline schedule creation so you spend less time rearranging employees and more time improving the account holder experience. If an employee calls in sick or makes a last-minute vacation request, the drag-and-drop schedule editor makes it easy to adjust the schedule. You get instant visibility into the impact of schedule changes so you can take steps to maximize branch efficiency and service.
Managing employees’ availability and skill sets is critical for effective branch scheduling. Kronos Scheduling Solutions makes it simple to create employee profiles that put all this vital information at your fingertips. Ready access to employee profiles not only streamlines schedule creation, but it also simplifies cross-utilization and reallocation of resources within the branch for better service, higher efficiency, and more productive and satisfied staff members.
Sophisticated performance analytics tools provide actionable insights based on historical and real-time data to drive more effective staffing decisions. They analyze monthly transaction data and forecast account holder traffic to help you schedule the optimal mix of full-time and part-time employees throughout the day for exceptional service delivery — without excessive staffing.
Create fair, equitable rotations for less desirable shifts or tasks to improve employee engagement and boost morale. Cross-utilize employees within a specific branch to optimize service. Schedule activities during forecasted downtimes to individual staff members to improve productivity. Even manage floating staff members and fill schedule gaps on the fly to keep branches operating smoothly and effectively.
Kronos Scheduling Solutions provides the data and tools you need to put the right staff member in the right place at the right time. With the optimal mix of employees staffing your branches, your financial institution can better achieve workforce optimization goals and meet — or exceed — account holder service demands.
Align staff mix with traffic patterns at your branches
Build and manage schedules that minimize excess staffing
Schedule fair rotations for less desirable shifts and tasks
Identify idle time and redirect staff to more meaningful tasks