When you need assistance above and beyond what your Kronos® Success Plan provides, we’ve got you covered with Extras. Protect your Kronos time clocks — and your peace of mind — with Equipment Support Services. Partner with a Technical Account Manager for dedicated technical support, or look to our Help Desk Services offering for full end-user support of your Kronos application.
A Technical Account Manager (TAM) is a senior-level technical resource assigned directly to your account as a single point of contact for technical expertise. Having a TAM means that you have a dedicated technical advocate who will facilitate rapid case resolution, host regular status calls to review technical roadblocks, and work closely with you to ensure optimum technical efficiency of your solution.
Kronos Help Desk Services provides full end-user support of your Kronos application, dedicated support lines, and proactive system monitoring, 24 hours per day. With specialized application support, the offering allows you to eliminate the burden and cost of supporting your end users independently.
Receive ongoing configuration support from expert workforce management consultants. They’ll build and maintain your best-in-class solution as well as provide regular analysis and suggest creative solutions for your unique, ever-changing workforce needs.
Kronos Equipment Support Services provides options for Kronos device exchange, repair, or software maintenance. These services are designed to keep your time clock software current and/or to minimize disruption to your business in the event of time clock malfunction.
Ensure your core project team gets the education support they need to be successful.Learn more about Kronos KnowledgeMap Live.
Our Kronos Community provides online tools that let you easily access documentation, service releases, and technical advisories. This forum is where you can communicate with peers and open support cases at any time.
Trust Site – The Kronos Community is also where you can access your Workforce Dimensions Trust Site — a personalized view displaying the uptime and availability of your solution. Use it to monitor status, check maintenance schedules, track incidents, view release schedules, and opt into critical communications about maintenance events, incident progress, and important announcements.