Choose from Gold, Gold Plus, Platinum, and Platinum Plus Plans.

Our four tailored service plans help protect your Kronos® investment and provide peace of mind through award-winning support. Our dedicated teams help you keep your Kronos applications running smoothly and continually returning value. And information tools on our Customer Community supplement the telephone and remote support offered under each plan.

Support Services

 

Software

Equipment

Help Desk Platinum Plus Platinum Gold Plus Gold Gold Plus Depot Repair

Help Desk Services Features

Dedicated toll-free number and customer branded support email address

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24x7x365 live US based support

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Unlimited contacts – Full End-user support

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Proactive monitoring of clock communication, batch processes, and interfaces

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Technical Account Manager Inclued

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Plus Services Features

Technical Account Manager 24 x 7

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Technical Account Manager
8 a.m.-8 p.m. local time (M-F)

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Proactive Preventive Support

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Complete Issue Tracking and Management

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Site Visit

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Phone Support

24 hours - 7 days a week

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Senior Specialists

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8 a.m.-8 p.m. local time (M-F)

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Web-Based Expertise

Technical Advisories

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Service Case Studies

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Learning Quick Tips

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Brown Bag Sessions

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HR and Payroll Answerforce™

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SHRM e-Learning

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Interactive Forms

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Software Assurance

Patches

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Service Packs

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Upgrades

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Legislative Updates

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Web-Based Information

Knowledge Base

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eCase Management

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Documentation

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Customer Forums

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Remote Support

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Equipment Services

Depot Exchange - Next Day

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Depot Repair

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