Questions about your Kronos® solution? Kronos Support Services is here to help, providing software and equipment support online or on the phone when you need it. With a variety of support options available, you get the level of support your team needs to ensure your applications run at optimal performance.
View the Kronos Support Offerings matrix for details outlining each level of support services, including our latest Help Desk Services offering, which provides full end-user support of your Kronos application, dedicated support lines, and proactive system monitoring, 24 hours per day. PLUS Support, which includes a dedicated senior-level specialist providing proactive, preventive support and complete issue tracking and management up to 24/7/365. Plus, our Kronos Customer Community provides online tools that let you easily access documentation, service releases, and technical advisories, and provides a forum where you can communicate with peers, open a case, and more 24/7.
UKG Equipment Services is ready to help with complete UKG time-clock support for your solution — as much or as little as you require.
UKG is committed to offering resources to help customers meet their people management goals. HR and Payroll Resource Library — available for free in the UKG Kronos Community — puts HR and payroll compliance accuracy at your fingertips.
UKG™ support services focus on your long-term success with your UKG solution, whether you selected Platinum Plus, Platinum, Gold Plus, or Gold support.
For the 20th consecutive year, UKG has won the Northface Scoreboard Award which is given to organizations who achieve excellence in customer satisfaction. UKG is one of only two companies to win this award seventeen years in a row.