Workforce Central Support Services

Workforce Central Support Services

The answers you need for the experience you expect.

Instant support for any Kronos solution — any time.

Questions about your Kronos® solution? Kronos Support Services is here to help, providing software and equipment support online or on the phone when you need it. With a variety of support options available, you get the level of support your team needs to ensure your applications run at optimal performance.

The one-on-one support you need to achieve workforce management success.

Support to meet every need

 View the Kronos Support Offerings matrix for details outlining each level of support services, including our latest Help Desk Services offering, which provides full end-user support of your Kronos application, dedicated support lines, and proactive system monitoring, 24 hours per day. PLUS Support, which includes a dedicated senior-level specialist providing proactive, preventive support and complete issue tracking and management up to 24/7/365. Plus, our Kronos Customer Community provides online tools that let you easily access documentation, service releases, and technical advisories, and provides a forum where you can communicate with peers, open a case, and more 24/7.

Learn more about Support Services.

Equipment Support Services Datasheet

Equipment Support Services Datasheet

UKG Equipment Services is ready to help with complete UKG time-clock support for your solution — as much or as little as you require.

HR and Payroll Resource Library Datasheet

HR and Payroll Resource Library Datasheet

UKG™ HR and Payroll Resource Library — available for free in the UKG Kronos® Community —puts HR and payroll compliance accuracy at your fingertips.

UKG Support Services at a Glance Datasheet

UKG Support Services at a Glance Datasheet

UKG™ support services focus on your long-term success with your UKG solution, whether you selected Platinum Plus, Platinum, Gold Plus, or Gold support.

UKG: Customers Come First Datasheet

UKG: Customers Come First Datasheet

For the 20th consecutive year, UKG has won the Northface Scoreboard Award which is given to organizations who achieve excellence in customer satisfaction. UKG is one of only two companies to win this award seventeen years in a row.

UKG Help Desk Services Brochure

UKG Help Desk Services Brochure

By eliminating the burden and cost of supporting their end users with specialized application support, organizations can concentrate on more strategic tasks.