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Credit Unions

Credit Unions

Achieve higher employee productivity and engagement for a stronger competitive advantage.

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Credit Unions in action.

Increase efficiencies and enhance member experience.

Improving branch sales, member satisfaction, and operations starts with better forecasting and scheduling which keeps member service levels high while keeping labor costs low.

  • Branch Manager

    Ashley,

    Branch Manager
  • Member Service Representative

    Josh,

    Member Service Representative
8:15 a.m.
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Check Member Appointments

Ashley reviews today’s appointments previously made by members using geolocation technology from their smartphone, tablet, or computer before ever setting foot in the lobby.

See how with Kronos FMSI Appointment Concierge
Kronos FMSI Appointment Concierge
8:30 a.m.
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Adjust Branch Schedule

A teller calls in sick. Ashley quickly replaces him with another available teller to ensure her previously created best-fit schedule continues to align the right number employees with member demand.

See how with Kronos FMSI Scheduler
Kronos FMSI Scheduler
9:45 a.m.
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Manage Lobby Check-In

Josh reviews the lobby tracker application, indicating two members waiting in the lobby — none of whom has been waiting longer than the 5-minute service threshold before alerts are sent to management

See how with Kronos FMSI Lobby Tracker
Kronos FMSI Lobby Tracker
10:15 a.m.
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Align the Right Staff with Member Need

Because Josh is the only one in the branch who handles HELOCs, he selects the visitor in the Lobby Tracker queue with this specific need instead of a car loan request.

See how with Kronos FMSI Lobby Tracker
Kronos FMSI Lobby Tracker