For credit unions, it can be a challenge to align staff to demand and improve the lobby member experience. Kronos® for Credit Unions workforce management and Customer Connection solutions are designed to address these issues and more. From sales and service and appointment-setting functions to employee scheduling and performance analytics, Kronos has the tools needed to streamline operations, increase sales opportunities, and always deliver exceptional member service.
A credit union lobby is a critical interaction point. Kronos for Credit Union solutions help you optimize this space to provide the best possible experience for account holders and ensure focus on driving sales and service.
For example, Kronos Customer Connection Solution – Sales & Service Module provides frontline managers with key metrics to accurately measure both the lobby experience and employee performance. And Kronos Appointment Concierge Module provides account holders with a convenient appointment solution to eliminate long wait times and allow managers to align employee skills to member need.
Kronos Customer Connection Solution:
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