Challenges

Radiologic Associates of Middletown (RAM) struggled to see whether or not calls were assigned fairly when they had no access to scheduling data. Time-consuming manual and single-access scheduling solutions provided no visibility into up-to-date schedules until the daily schedule was emailed to radiologists and facility staff. Scheduling appropriately skilled radiologists at each facility to match the day’s scheduled diagnostic imaging tests was challenging, and paper and email schedule requests were sometimes lost, creating scheduling issues.

What RAM needed was a solution that could:

  • Deliver visibility into up-to-date schedules
  • Allow radiologists to see if scheduling is fair and balanced through accessible and accurate data
  • Match radiologists’ expertise with each facility’s scheduled tests to deliver a high level service
“EZCall has decreased the complexity of making schedules, and everybody loves that they can see real-time schedules online.”

Dr. Michael Crain
President, Radiologic Associates of Middletown

Solutions

The web-based Kronos EZCall™ solution enables physician groups to efficiently create and manage flexible, fair, and equitable schedules to optimize the workforce, improve work/life balance, and provide high-quality patient care.

Kronos EZCall®, a Kronos Solution

  • Automate the process of scheduling for physicians, hospitalists, academic practices, advanced practice nurses, and physician assistants
  • Let clinicians and administrators easily manage their schedules from any location at any time
  • Solve the critical need of effectively and equitably deploying physicians and other staff to ensure the delivery of high-quality patient care

Results

Kronoz EZCall delivered configurability to RAM’s scheduling needs that gave everyone easy online access to scheduling information at any time. Creating the six-month night and weekend call schedule took the prior scheduler at least four hours, a process that now takes about an hour using EZCall. When radiologists request switching locations, schedules can be approved and updated in less than 30 seconds, whether the manager is at work, home, or on vacation. Radiologists can access EZCall at any time to see when radiologists have calls and can feel confident that scheduling is fair and balanced.

10 MINUTES
PER WEEK

to review daily schedules
and make changes

30 SECONDS
TO APPROVE

swapping assignments
from work, home, or vacation