Challenges

Serving approximately 1.34 million customers within a 46,000-square-mile area, NV Energy needed a more efficient way to manage crew callouts when power outages occurred after hours, and a better way to manage the daily scheduling of its field-based workforce. NV Energy had to find a solution that fit its demand-driven growth for electricity — accounting for a booming population growth, strong economic growth, and a yearly influx of 40 million tourists heading to Las Vegas.

What NV Energy needed was a solution that could:

  • Reduce outage response time by quickly finding qualified workers during a power outage
  • Track every call and response for improved compliance
  • Automate daily scheduling to save valuable time for supervisors 
"With the Workforce TeleStaff solution, crews are scheduled faster, resulting in lower outage times."

Steve Hitchcock
Coordination, Inspection and Scheduling

Solutions

The Kronos® Workforce TeleStaff™ solution automated employee scheduling according to collective bargaining agreements to improve staffing and compliance, and provide centralized, real-time labor data that helped control labor costs.

Workforce TeleStaff

  • Optimize the scheduling, communications, and deployment of public safety personnel and other critical resources
  • Minimize compliance risk with an automated scheduling solution that uses your unique scheduling rules and adheres to the necessary labor laws and union rules
  • Improve workforce productivity with automated position, shift, and vacation bidding that frees supervisors’ time and improves employee satisfaction

Results

NV Energy has found that Workforce TeleStaff makes more intelligent staffing decisions based on who is available and qualified to work the job. The company's on-call supervisor has more time to attend to other outage-related duties, and field workers are on the job more quickly, reducing response time and improving customer satisfaction. In addition, the Workforce TeleStaff solution follows the company's business rules and tracks every call and response, ensuring compliance with rules and policies. Automated daily job scheduling has been streamlined, saving supervisors more than two hours a day and allowing them to focus on more important work.

AUTOMATED
SCHEDULING

saves supervisors two hours daily

STREAMLINED
PROCESSES

reduce response time
and increase customer satisfaction